The Publisher: the person, natural or legal, who publishes online communication services to the public.
The Site: all the sites, internet pages and online services offered by the Publisher.
The User: the person using the Site and the services.
Article 1 – Scope
The Publisher undertakes to ensure the highest level of protection of the personal data of its Users in accordance with European and French regulations.
Article 2 – Nature of the information collected
We may collect information about you when you browse the Site or as part of the performance of our services. This data may be provided directly by you or collected automatically.
Data that the User can communicate to us:
As a User of the Site, you voluntarily send us information that we ask you; Some of the information collected is of a nature to identify you (“Personal Data”).
Depending on the services you use, we collect:
- Your Civility,
- Your name, first name,
- Your phone number,
- Your email address,
- Your postal address,
- Login ID and password.
The Publisher does not collect your payment data. All of your bank details are collected only by our PCI-DSS certified payment providers, which helps ensure payment security.
We do not collect so-called sensitive information (racial or ethnic information, political opinions, religious or philosophical opinions, trade union membership, health, sexual orientation).
If you connect to our Site via your social networks, said service may provide us with your profile and connection information, as well as any other information which you have authorized disclosure.
Data collected automatically:
We collect certain data automatically when you browse our Site.
- The information collected automatically includes:
- Your computer’s IP address;
- Information about your computer, your connection mode, your operating system, the OS of your tablet or your mobile;
- The URL of your connections, including the date and time, as well as the content you access on the Sites.
- Your activity on the site;
- Your location data (movements, GPS, GSM data, etc.).
Article 3 – The purposes of collecting personal data
3-1. Managing the relationship with prospects:
the management of technical prospecting operations,
the selection of people to carry out loyalty, prospecting, survey, product testing and promotion actions (provided that these actions do not lead us to the establishment of profiles likely to reveal sensitive data),
the performance of solicitation operations.
3-2. Managing the relationship with our customers
Purpose: to carry out operations relating to customer management concerning:
contracts, orders, deliveries, management of customer accounts,
invoicing and accounting,
the loyalty program,
monitoring the customer relationship for carrying out a satisfaction survey, managing after-sales services and complaints,
carrying out surveys and product tests,
management of unpaid bills and customer disputes.
3-3. The development of business statistics and the use of Google Analytics
3-4. Management of requests for the right of access, rectification and opposition
Article 4 – What are the communications that I am likely to receive
- Order tracking emails
Following an order or as part of a contract follow-up, you will receive an email to allow you to follow your order. Receipt of this information is not linked to the choices you have expressed for receiving newsletters and commercial offers
- Newsletters / Commercial offers
If you have not objected to receiving information and offers by electronic communication (email or sms), you may receive newsletters to inform you of news, current or future commercial offers, etc.
- Phone contact
You can be contacted by our services for the management of the follow-up of orders or to validate the baskets in progress, as well as for any technical question.
- Product alerts
You are likely to receive alerts to keep you informed by email of the availability of a product or news of interest to you.
Article 5 – Our obligations regarding the protection of your personal data.
- The Publisher undertakes to process your personal data in accordance with the regulations and undertakes, in this regard to:
- Only collect your personal data for the purposes mentioned in Article 3, for which you have given your consent;
- Only collect and process your personal data in accordance with your express instructions and for the purposes for which the personal data was collected;
- Preserve the security, integrity and confidentiality of personal data when it is collected or stored;
- Do not communicate your personal data to any third party whatsoever, except third parties to whom it is strictly necessary to transmit personal data in the performance of the services, as described in Article 6;
- Do not transfer personal data outside the territory of the European Union, except to a subcontractor authorized by the Customer and signatory of the standard contractual clauses issued by the European authorities (eg: carrier);
- Set up a data security system;
- Alert you promptly to any breach, loss or unauthorized disclosure of personal data.
Article 6 – The recipients of your personal data
The Publisher undertakes to never transfer your personal data to third parties for reasons unrelated to these purposes.
Your data is therefore only transmitted to the categories of people listed below:
- Our subcontractors:
The data that we collect is accessible to our service providers, acting as subcontractors, who contribute administratively and technically to the achievement of the purposes referred to above (carrier, website hosting provider, payment provider, advertising technology…);
- To administrative and judicial authorities:
In order to comply with our legal obligations, your personal data may also be transmitted to authorized administrative and judicial authorities, only on judicial request.
- Within the group:
Certain data about you that we collect may be transmitted to other companies in the group for study and customer knowledge purposes as well as for commercial prospecting purposes.
If your personal data is communicated to a third party, the third party’s confidentiality conditions apply.
Article 7 – Who is responsible for processing?
The Publisher is responsible for processing the data it collects in connection with your use of the services provided.
Article 8 – Retention period
Storage period of technical data:
Technical data is kept for the time strictly necessary to achieve the above purposes.
Retention period of personal data:
Your personal data is kept as long as necessary to support you in the context of our mission and the aforementioned purposes.
For security reasons, if you have not authenticated on the Site for a period of three years, you will receive an e-mail inviting you to connect as soon as possible, otherwise your data will be deleted from our databases. data.
Article 9 – Your rights
In accordance with the regulations on personal data, you have the following rights regarding your personal data:
- Permission to access :
You have the right to obtain confirmation whether or not your data is being processed, and if so, to access such data;
- Right of rectification:
You have the right to obtain, as soon as possible, that your inaccurate data be rectified, and that your incomplete data be completed.
- Right of deletion:
You have the right to obtain, as soon as possible, the erasure of your data, subject to our legal retention obligations.
- Right of limitation:
You have the right to obtain the limitation of the processing when you object to it, when you dispute the accuracy of your data, when you believe that their processing is unlawful, or when you need it for the establishment, exercise or defending your rights in court.
- Right of opposition:
You have the right to object at any time to the processing of your data by the Publisher, except for legitimate and compelling reasons. You can also object to the processing carried out for prospecting purposes.
- Right to portability:
You have the right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller without us obstructing it.
- Right not to be the subject of a decision based on trafficking. You have the right not to be the subject of a decision based exclusively on automated processing producing legal effects concerning you or affecting you, except when this decision is necessary for the conclusion or performance of a contract, or is legally permitted.
- Right of complaint:
You have the right to lodge a complaint with a supervisory authority.
- Rights to directives in the event of death:
You have the right to give instructions for the fate of your personal data in the event of death.
In accordance with the regulations on the protection of personal data, you can exercise your rights and give your instructions on the fate of your personal data “post mortem” by writing to us by e-mail or by post.
To allow us to respond to your request, it is imperative that you indicate your name, first name, e-mail, address. For certain requests, we will ask you for a copy of your identity card bearing your signature in order to verify your identity.
You also have the right to lodge a complaint with the National Commission for Informatics and Freedoms (CNIL).
Article 10 – Security of your data
We spend significant time and resources putting in place relevant and effective security measures for our systems and our customers’ personal data. In the event of a breach of our systems, we will immediately notify the relevant authorities and ensure that our customers are informed.
Our safeguards include firewalls, physical access controls to our data centers, and information access authorization controls.
When consulting our site, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be saved in files called “cookies”, placed on your terminal, subject to the choices made. that you have expressed regarding cookies and that you can modify at any time.
- What is a cookie?
Cookies are small text files that are saved by the browser on your computer, tablet or smartphone, which allow user data to be stored in order to facilitate navigation and allow certain functions.
- What are cookies and trackers used for?
The cookies that the Publisher issues on the site allow us:
-to establish statistics and volumes of attendance and use of the various elements that make up our services;
-to adapt the presentation of our site according to the terminal used;
-to adapt the presentation of our site according to the affinities of each user;
-memorize information relating to a form that you have completed on our site;
-to allow you to access reserved and personal areas on our site, such as your account, using your login details;
-to implement security measures;
-to adapt our offer to your browsing on our site and possibly to submit product recommendations to you;
-to adapt the advertising content displayed on your terminal in our advertising spaces according to the personal data you have provided to us.
- Do all cookies work the same?
There are differences between cookies, in terms of function, duration and party installing the cookie.
The different cookies according to their function:
A technical cookie is strictly essential in order to ensure, for the benefit of Internet users, the proper functioning of a website and certain functions (on a technical level). This involves, for example, ensuring access to protected parts of a website. Without this type of cookie, certain services (such as connection, shopping cart and electronic payment) cannot therefore function.
An analytics cookie collects information about how a visitor uses a website, such as the most visited page and the page with error messages. The purpose of this type of cookie is to provide information to the website provider about how this website works and how it can be improved. This cookie also improves usability for visitors.
A functional cookie makes it possible to remember the choices that the user makes, whether it is a choice about, for example, currency, language or region. Thus, the user does not have to systematically indicate the elements which concern him and his preferences. In doing so, the functional cookie improves the usability of the site for visitors.
An advertising cookie is used to send website visitors the advertisements that best suit them, to ensure that the site does not consistently display the same advertisements to them and to measure the effectiveness of advertising campaigns. They are most of the time installed by advertising networks with the authorization of the website manager. They record all visits to a website.
- The different cookies according to their duration
A session cookie is placed on the visitor’s computer and collects data for as long as the visitor actually visits the website in question. This cookie is deleted when you close your browser.
A persistent or permanent cookie is installed for a fixed (extended) period of time on the visitor’s computer.
- The different cookies depending on the installing part:
A direct or original cookie (first party cookie) is a cookie that is linked to the website visited at that time by the Internet user.
A third party cookie is a cookie that is placed by another party. In this case, therefore, for example, these are entities displaying advertising inserts and (external) application providers, whose advertising or application is integrated into the visited website.
- How to express my choices?
In accordance with Directive 2002/58 / EC of July 12, 2002, the Publisher obtains your prior consent to the deposit of advertising cookies.You can configure your browser software to indicate whether you accept cookies, and if so, which ones.The configuration of each navigation software is different. It is generally described in the help menu of your browser software. You will thus be able to know how to modify your preferences in terms of cookies.
For Internet Explorer ™:
For Safari ™:
For Chrome ™:
For Firefox ™:
For Opera ™:
http://help.opera.com/Windows/10.20/fr/cookies.htmlKeep in mind that if you refuse certain cookies, you may no longer be able to use all or some of the features of our website.